1. Introduction
Quantum IT Pros (a registered DBA of Quantum Toolset LLC) provides IT support and related services for small businesses in Port Richey, Pasco County, and the greater Tampa Bay area. We are committed to protecting your privacy and being transparent about how we handle information during support, projects, and ongoing care.
2. Information we collect
Through our website contact form we collect information you provide: name, email, phone (optional), and message content.
During IT support we may temporarily access systems or networks only with your consent and for the scope of the request.
3. How we use information
- Respond to contact and support requests
- Provide agreed IT services, documentation, and follow-up
- Maintain service records required for ongoing support relationships
We do not sell personal information to third parties for marketing.
4. Website analytics
Our site uses first-party analytics (not third-party ad trackers) to see which pages are useful, where visitors come from, and whether forms or calls-to-action are working. We store page paths, referrers, browser/device type (User-Agent), response status, and an approximate visitor hash that rotates monthly—we do not keep full IP addresses in the analytics database for long-term reporting.
A session cookie may hold a random analytics session identifier so we can distinguish visits without requiring an account. We record named events when you submit the contact form, subscribe to email updates, complete the risk snapshot quiz, or click phone/email links on the site.
Analytics data is retained for operational review (typically up to about one year unless deleted sooner) and is not sold or used for advertising. Short-retention server logs used for security may still contain IP addresses separately from the analytics dashboard.
5. Remote access & managed agents
Remote access is performed only with your consent, over encrypted connections, and limited to the support case. If a lightweight monitoring or management agent is installed, it is used for agreed functions such as patch status, health checks, and troubleshooting—not to collect personal files, email content, or browsing history.
6. Data security
We use administrative and technical safeguards appropriate for a small business IT practice, including encrypted remote sessions and restricted access to administrative systems.
7. SMS notifications
If you opt in to SMS notifications, message frequency varies, message and data rates may apply, and you can reply STOP to unsubscribe or HELP for assistance. See our Terms & Conditions for SMS details.
8. Contact
Questions about this statement: contact us or call +1 727 208 6601.
Legal entity: Quantum Toolset LLC · DBA: Quantum IT Pros